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Return To Sender

We are no longer using Pirate Ship

New process:

  1. Update the order with the correct shipping address.
  2. Change the folder/status to Ready to Ship.
  3. Add a note indicating that the order is RTS (Return to Sender).

This is easier for Micah to track RTS orders and print the shipping labels.

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Exception: If a customer is returning an item on their own (e.g., returning a blank because we missed adding a logo), you can continue using Pirate Ship to generate the return label. In these cases, you do not need to follow the RTS process above.

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