We will replace or reprint an item if the problem is caused by production, printing, embroidery, or shipping.
Covered issues
- Wrong item, size, or color received
- Crooked or badly misaligned print
- Print peeling, cracking, or lifting on first use
- Embroidery with missing stitches, unraveling, or incorrect placement
- For loose threads, ask cx to cut manually. Report to admin for quality checks
- Fabric defects present before use (holes, tears, or damaged material)
- Stains or marks that were already on the item when delivered and reported within 7 days of delivery
Conditions Excluded from Replacement
We do not replace items for issues caused by wear, sweat, washing, or environmental exposure.
Not covered
- Sweat stains or perspiration marks
- Salt or moisture rings from sweating
- Body oils, makeup, deodorant, sunscreen, or hair products
- Damage from washing, drying, bleaching, ironing, or dry cleaning
- Fading from sunlight, heat, or humidity
- Shrinkage caused by washing or drying outside the care instructions
- Normal wear and tear after use
Special Rule for Hats & Caps
Hats are considered used once worn.
Sweat stains, perspiration marks, and discoloration that appear after wearing are not considered manufacturing defects unless:
- the issue was present upon delivery, and
- it was reported before the hat was worn.
Customers should inspect hats immediately after receiving them.
What Customers Must Send
To review a claim, we require:
- Order number
- Clear photos of the issue
- Photo of the inside care label
- Confirmation whether the item has been worn
- Confirmation whether the item has been washed
Claims without these details may be declined.
Review Standard
Use this rule for all claims:
Visible before first wear = eligible for replacement.
Appeared after wear and is consistent with sweat, body oils, washing, or normal use = not eligible unless there is clear evidence of a production defect.
This policy applies to all apparel and headwear orders