Overview

Before processing embroidery (DST) orders, all design files must first be synced from Production Hub into Order Desk. Once synced, review each embroidery design to determine whether it requires a new digitization request or if an existing Stitch Vault file can be reused.

This process helps:

• Ensure AJ has all required files for digitization.
• Prevent duplicate digitization requests.
• Keep production moving efficiently.

Sync Orders from Production Hub

1. In Order Desk, open TCS Designer.
2. Navigate to Production Hub.
3. Check for any Pending or Unsent orders.
4. Select the unsent orders.
5. Click Send to Me.

This syncs the order files into Order Desk, including:

• Design files
• PNG files
• Preview images (when available)

Note: Syncing may take several minutes, especially on Mondays or during high order volume. While waiting, you can work on other tasks and return once syncing is complete.

Known Issue: Preview images may not display correctly for products with multiple print locations (back, sleeves, side, etc.). This has already been reported to the development team.

Review the Digitization Slack Channel

After syncing is complete:

• New embroidery (MVR) files automatically appear in the Digitization Slack channel.

Important: Slack does not recognize whether a design has already been digitized. Similar designs (for example, K500 and K540) will still generate a new request.

Always verify in Stitch Vault before requesting a new digitization.

Open the Order

1. Open the order from Order Desk.
2. Locate the embroidery item.
3. Review the artwork to determine:
   • Thread colors
   • Design dimensions
   • Product SKU

Best Practice: Complete DST reviews at the beginning of your shift before processing DTG orders, as embroidery preparation typically takes longer.

Review the Design in Stitch Vault

Open the design in Stitch Vault.

Verify the following:

• Thread colors
• Dimensions
• Uploaded files

For simple one-color designs, verification is usually straightforward.

For multi-color designs:

• Confirm each thread color matches the artwork.
• If a thread color displays as Not in Catalog, replace it with the closest available thread color.

Verify Required File

Before AJ begins digitization, confirm that Stitch Vault contains both:

• PNG artwork
• Preview image

Select Open to review the files.

Do not select Upload. This step is only to verify that all required files are available.

If the preview image is missing

1. Save the preview image from Order Desk.
2. Return to Stitch Vault.
3. Upload the preview image under the Files section.
4. The file does not need to be renamed.

Once both files are present, no further action is required.

Mark the Slack Thread

After verifying the files, react to the Slack thread using the team’s agreed reactions.

Thread emoji

• Ready for AJ to begin digitization.

❌ X Reaction

• Skip digitization because an existing Stitch Vault file can be reused.

Check for Existing Designs

Before requesting a new DST, search Stitch Vault using the product SKU.

Determine whether:

• The design already exists.
• Only the thread color differs.
• The dimensions are the same.

If an existing design can be reused:

• Do not request another digitization.
• Reuse the existing DST.
• Update the thread colors later if needed.

This prevents duplicate work for AJ.