Reference Order: CS1681967
Purpose: Guide for processing orders when a customer requests blank apparel with no design.
Overview
In some cases, customers may request to receive blank garments with no design (no print or embroidery). When this happens, the order can be fulfilled by shipping the blank item directly from the vendor.
This process is commonly used for guest checkout orders where the customer confirms they do not want any design applied.
When to Use This Process
Use this workflow when:
- The customer confirms they do not want any design
- The item will be fulfilled as a blank garment
- The order needs to be shipped directly from the vendor
Confirm Customer Request
Ensure the customer has clearly confirmed that they do not want any design added and would like the item blank.
Fulfillment
Blank garments should be shipped directly from the vendor using blind shipping to ensure the customer does not see vendor branding.
Shipping Method: Blind Ship
- 📦 S&S Activewear: Blind shipping must be manually selected by checking the “Blind Ship” checkbox when placing the order.
- 📦 SanMar: Orders are blind shipped by default. The packing slip will not show pricing or the vendor’s ship-from information.
This ensures the shipment appears neutral when received by the customer.
Important Notes
- ✅ No printing or embroidery production is required.
- ✅ Always confirm vendor availability before placing the order.
- ✅ Ensure the order is blind shipped to maintain The Church Shop branding.