Cancel Subscription

When a customer requests to cancel their subscription, follow this process to ensure both the subscription and their store membership are properly updated in WordPress and WooCommerce.

Locate Account

1. In the left sidebar, hover over WooCommerce.
2. Click Subscriptions.
3. You’ll see the full subscription list.

Search for the Customer

1. Type the customer’s email address into the search bar.
2. Press Enter or click Search.
3. Find the active subscription under their name.

Cancel the Subscription

1. In the Status dropdown, select Cancel.

Verify Membership Downgrade

After cancellation, ensure their store plan is adjusted properly:

1. Go to WCFM → Store Vendors.
2. Search for the vendor (church name).
3. Open their profile.
4. Under Membership, manually downgrade their plan if needed:
   • Example: From Pro or Standard → Basic Plan.

⚠️ Note: “Basic” is the lowest-tier plan used for free or inactive accounts.