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Filing Claims with White Label (WLMFG) and MVP

When an order issue arises (e.g., design error, misprint, missing, or damaged item), a reprint claim must be filed with the respective printer either White Label MFG (WLMFG) or MVP.
This guide walks you through how to prepare and submit a claim, including required documentation and contact steps.

Verify the Issue

  1. Review the customer’s report carefully.
  2. Ensure photos of the issue are provided:
    • If missing, reply to the customer requesting images before filing.
    • For size issues, request a photo with a ruler or measuring tape in frame for verification.
  3. Once complete, confirm the order number and problem details are documented.

📎 Reference:
Replacement Request Guide – The Church Shop

Locate the Order in Order Desk

  1. Go to Order Desk.
  2. Search for the order number.
  3. Review the order details.
  4. Under Attachments or Design Files, click on Church Shop Designs → Download All.
  5. Save the design files for your records.

Save Files in Dropbox

  1. Navigate to:
    Dropbox → Team Content → Error Files → WLFMG (for White Label)
    or
    Dropbox → Team Content → Error Files → MVP (for MVP issues)
  2. Upload all related photos and design files.
  3. Label the folder with the order number for easy tracking.

Locate Reprint Information

  1. Return to Order Desk and search for the reprint order (format: R-[original order #]-S1).
  2. Open the order and:
    • Click Show Metadata.
    • Review the section titled Name / Variations / Price.
    • Confirm that it says Order Scheduled To Be Sent to [White Label / MVP].
  3. Copy the Reprint Number (e.g., 4754967917).

Filing a Claim – White Label (WLMFG)

  1. Open Front → click Compose.
  2. Address the email to:
    yenifer@whitelabelmfg.com
  3. Include the following details:
    • Order #: (original order number)
    • Reprint #: (from Order Desk)
    • Reason for Reprint: (brief description of the issue)
    • Dropbox link to error files and photos
  4. Example subject line:
    Reprint for Order #1106395 – Misprint on Front Design
  5. Once sent, mark the email as Resolved in Front.

Filing a Claim – MVP

MVP follows the same process with a few differences in contact details and documentation.

  1. Open the MVP Credit Sheet in Google Docs (refer to internal shared folder).
  2. Upload all error photos and design files to:
    Dropbox → Team Content → Error Files → MVP-Errors
  3. Open Front → click Compose.
  4. Address your email to:
  5. Include in the email:
    • Order #:
    • Reprint #:
    • Issue Description:
    • Dropbox link to error folder
  6. Example subject line:
    Reprint Request – Order #1106395 – Damaged Item on Arrival
  7. Once sent, mark as Resolved in Front.

Notes & Best Practices

  • Always confirm photos and order numbers before filing any claim.
  • Ensure reprint reason is clearly stated (e.g., “Misaligned print,” “Hole in garment”).
  • Upload files to the correct printer-specific folder in Dropbox.
  • Use consistent naming conventions:
    • Folder/File Name → Order#[number]_IssueType
  • Never file a claim without proof (photos).
  • Keep internal notes in Order Desk for reference.