Rework & VIP Order Handling

This applies when redoing one item or correcting a short shipment.

General In-House Reprint Errors

For Support

1. Log the issue in TCS and update the IM Credit Sheet.
2. Notify teams by tagging Admin and Fulfillment in Slack.
3. Tag the order Red.
4. Move the order to To-Do and add clear internal notes outlining the issue and next steps.

For Fulfillment

1. Use the original order number.
2. Click Add to Order to reorder blanks for rework.
3. Edit the order number by adding RE at the end of the original order number.
   • Format: CS987123_RE
4. Add internal notes as needed.
5. Proceed with the standard in-house production process.

Reprints for VIP Orders

Order Labeling & Processing

1. Use the original order number.
2. Click Add to Order (for ordering blanks).
3. Edit the order number by adding _VIP at the end of the original order number.
   • Format: CS1289373_VIP
4. Proceed with the standard in-house production process.

VIP Orders Include:

• Reprints of MVP orders
• High-touch / picky clients
• Clients unhappy with print or embroidery quality
• Sample orders (edited or revised)

Important Notes

• RE and _VIP must always be placed at the end of the order number to ensure proper tracking and searchability.
• Always include clear internal notes for visibility across teams.