This guide outlines how to manage, tag, and assign incoming emails efficiently. The goal is to keep the inbox clear, ensure timely follow-ups, and direct each message to the right person or action.
🗂️ RESOLVE / ARCHIVE
Emails that don’t require a response (already resolved or informational only).
Examples:
- Password Changed (notification only)
- New Customer Order – Recovered
- Subscription Expired
- Marketing emails (from 3rd-party or churches)
- Surveys
- Scalable Press Claim Processed Confirmation emails
➡️ Action: Mark as resolved or archive.
🚫 MARK AS SPAM
- Any suspicious or irrelevant emails that do not belong to our workflow.
➡️ Action: Mark as spam to prevent future clutter.
🏷️ TAG / ASSIGN TO MICAH
Forward or assign emails that need review or approval from Micah.
Examples:
- Automatic Renewal Failure
- Payment Failure
- Withdrawal Requests
- Custom Design Requests
- Rush Service Emails
- Sinalite / Soardist / Giant Media Proof Approvals
🏷️ TAG / ASSIGN TO SAM
For operations or vendor-related follow-ups handled by Sam.
Examples:
- Bulk Order Requests
- Soardist / Sinalite Out for Delivery emails (with tracking #s)
- Sinalite / Soardist / Giant Media Proof Approvals
- WL Out of Stock or Partially Shipped Orders
- CS+ Orders (Church Shop Plus)
- Vendor Emails (MVP, WL) in the Orders inbox
💬 SUPPORT TEAM TO HANDLE
Emails that should be managed directly by the Support Team.
Examples:
- Help Form Submissions
- Support@ Emails
➡️ Action: Review, respond, and resolve as needed.