When a design file provided by a church or client is low-resolution or needs enhancement, our team will enhance the file only for the specific item on that order.
The updated version will be shared with the client, along with guidance to update other products in their store for consistent print quality.
| Step | Action |
|---|---|
| 1. Identify | Check design file quality during order processing. If resolution is low or enhancement is needed, flag it. |
| 2. Enhance | Enhance the design file for that item only. Save the enhanced version in the usual design storage location (Dropbox/Drive). |
| 3. Notify the Client | Send the enhanced file to the church with the approved message template below. |
| 4. Follow-Up | Encourage them to update their store with the enhanced design for consistency. |
| 5. Premium Plan Exception | If they are on a Premium Plan and request assistance, we may update the rest of their products upon request only (not proactively). |
💬 Email Template (Editable)
Subject: Enhanced Design File for (Item Name)
Hi there!
Please be advised that the design file for the (item name) had low resolution.
We’ve enhanced it for you at no additional cost — you’ll find the updated version attached.
Feel free to update the rest of your products on your store to maintain consistent quality.
Thank you!
— The Church Shop Team