This guide outlines the information Support must collect before reassigning bulk order requests to ensure the quoting process runs smoothly and avoids delays.
Before reassigning apparel bulk orders, Support must collect the required information below and refer to CSINK when needed.
Confirm Timeline
• Ask the client when they need the items delivered/in hand. ALWAYS CONFIRM INHAND DATE FIRST.
• Once confirmed, check with the vendor to verify if the timeline can be met before proceeding.
Print Method
• Ask which print method the client prefers (Screen Print, DTG, Embroidery, etc.)
• When appropriate, inform the client that screen printing is typically the most cost-effective option for bulk orders
Item, Quantity, and Color
Collect the exact product style, color, and quantity.
Example:
BC3001 – Black – 40 pcs
Shipping Details
Gather the complete shipping information:
• Name
• Address
• Email
• Phone number (optional but recommended)
Print Placement & Design Dimensions
Confirm where the design will be placed and the approximate size.
Examples:
• Front design placement and dimensions
• Back design placement and dimensions
• Sleeve placement (if applicable)
Design Files
Request the artwork files.
Preferred formats:
• Vector files (AI, EPS, PDF) – best quality
• High-resolution PNG – acceptable if vector is unavailable
📌 These requirements are also available in Front Templates → “Bulk Order Form.”
📌 Customers may also submit their bulk order request directly through our form:
https://thechurch.shop/bulk-order/
Other Bulk Items (Non-Garments)
For bulk requests that do not involve apparel (e.g., mugs, bags, hats, etc.):
Support must ask for In-hand date. Once confirmed, reassign the conversation to Fulfillment and refer to CSINK.
⚠️ Reassignment Rule
Only reassign to Fulfillment (Venus) once ALL required details are complete.
This ensures Fulfillment can prepare the quote immediately without needing to request additional information, which helps prevent delays and improves response time for the client.