Sizing Chart Issue

Use this process when a customer reports a sizing issue to ensure measurements are verified, evidence is collected, and the correct resolution is applied.

Step 1: Collect Evidence 📸

• Request photos or video from the customer:
  • Garment laid flat
  • Size tag visible (brand + size)
  • Neck-to-bottom measurement
  • Chest measurement (left to right)
• Confirm measurements were taken with a tape measure

Step 2: Verify Measurements 📏

• Compare against the correct size chart:
  • White Label → S&S Activewear
  • All other products → SanMar
• Check for minor size tolerance (variance is acceptable)

Step 3: Determine Outcome ✅

• If within tolerance:
  • Explain size tolerance to customer
  • No reprint required
• If mislabel suspected:
  • Email vendor/printer including:
    • Customer photos
    • Order #
    • SKU / Style
    • Size ordered vs. size received
    • Once printer error is confirmed → submit reprint

Example below: Incorrect Size for Large

Step 4: In-House Fulfillment 🏭

• Ping Admin and Fulfillment
• Verify blanks with SanMar (rare: S&S)

Step 5: Documentation 📝

• Log all findings and resolution in order notes