For all RTS (Return to Sender) orders, a flat shipping fee of $4.95 applies. This standard fee ensures that any returned items are processed consistently and billed correctly, regardless of the original order size or shipping method.
To apply the flat fee, always use the designated link: RTS Flat Fee Shipping. Using this link automatically sets the correct shipping cost, which helps avoid errors or discrepancies when processing RTS orders.
Key Points for Internal Use:
- The flat fee of $4.95 is fixed and does not change based on order weight, quantity, or destination.
- This fee applies exclusively to RTS orders and should not be used for standard orders.
- Always verify that the order qualifies as RTS before applying the flat fee.
- Using the provided link ensures proper tracking and accounting of RTS shipping charges.
- If there are any exceptions or special cases, escalate to the admin before proceeding.
Email Format:
“Hey (name)
We were able to confirm that your package has been returned to our facility and is ready to be shipped out.
Because the order was returned due to an incomplete or incorrect shipping address, we normally require a flat fee of $4.95 to cover the additional shipping costs.
You can pay the fee here: https://go.thechurch.shop/rtsshipping
Once the payment is received, we’ll get your order on its way right away.”