| Step | Instruction | Notes / Tips |
|---|---|---|
| 1 | Log in to Stripe. | Use the company admin credentials. |
| 2 | Search for the transaction using the Order Number. | Copy the order number from WooCommerce or the customer’s email. |
| 3 | Once you locate the transaction, click to open it. | This will open the full payment details. |
| 4 | In the upper right corner, click “Refund more.” | This opens the refund window. |
| 5 | Under Refund Payment, select or enter the amount to refund and choose the reason for refund. | Ensure the amount matches the total or partial refund agreed upon. |
| 6 | Click Refund to confirm. | Stripe will process the refund instantly or within a few minutes. |
| 7 | Go to WooCommerce → Orders. | Use the same order number to find the transaction. |
| 8 | Confirm that the order now shows “Refunded” at the bottom of the order page. | This verifies that the refund is successfully synced and logged. |
Notes
- Refunds can take 5–10 business days to reflect on the customer’s account, depending on their bank.
- Always inform the customer once the refund has been processed.
- For partial refunds, clearly document the reason in the customer thread or internal comments.
Check this video for a quick walkthrough.