It outlines what to communicate to customers, what information to collect for bulk orders, and the key design limitations to discuss before confirming any project.
Screen printing is ideal for simple, bold designs and bulk quantities (12+ items).
It produces durable, vibrant prints at a lower per-item cost compared to DTG.
In-Hand Date
Always request an in-hand date for every screen print order.
Include this in internal notes or confirm it during the client conversation before finalizing timelines.
This is critical for production scheduling, especially during peak seasons.
📨 Order Submission
Clients can submit screen printing requests through:
- Bulk Order Form
OR - Manual Email Submission if via email, collect the following details:
Required Info
| Field | Details |
|---|---|
| In-Hand Date | When the customer needs the order delivered |
| Item Name / Color | Example: BC3001 – Black or product link from The Church Shop site |
| Quantity | Confirm minimum of 12 pieces |
| Shipping Details | Full name, address, and contact number |
| Contact Info | Customer’s email and/or phone number |
| Design Details | Front/back print sizes, sleeve or extra placements |
| Design Files | Preferably vector (.AI, .EPS, .PDF) or high-res .PNG (300 DPI) |
Design Limitations to Communicate to Clients
These must be clearly explained before confirming a screen print order:
| Design Type | Limitation / Alternative |
|---|---|
| Highly detailed or tiny designs | Fine lines, small text, or intricate shading may blur or disappear |
| Photorealistic / gradient-heavy images | Require halftones, may appear grainy |
| Designs with too many colors | Limit to 5–6 colors; each color adds cost and setup time |
| Full-color or photographic images | Recommend DTG or sublimation instead |
| Semi-transparent or fade elements | Not suited for opaque screen inks |
| Very large solid prints | May crack or feel stiff after washing/stretching |
| Light inks on dark garments | Require a white underbase for vibrancy |
Production Notes
- Turnaround times depend on volume and design complexity.
- Avoid rushing orders without a confirmed in-hand date.
- Ensure the art team reviews print sizes to avoid oversized prints crossing seams.
- Always confirm PMS colors or closest matches if the client specifies exact shades.
CS Talking Points for Clients
Use these as quick reference when communicating with customers:
✅ “Screen printing is great for bulk orders and simple designs — typically 12 or more pieces.”
✅ “Each color in your design needs its own screen, so simpler artwork keeps the cost lower.”
✅ “If your design includes gradients, transparency, or many colors, DTG may be a better fit.”
✅ “We’ll just need your in-hand date, design files, and item details to get your quote started.”