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MVP Reprints (MVP error/MVP covers cost)

This process applies when an MVP reprint is required due to an MVP-side error (e.g., printing issue, incorrect item sent, or quality problem) and MVP will cover the cost of the replacement.

1. Use the Original Order Number

  • Always reference the original order number when processing an MVP reprint.
  • This ensures accurate tracking and reporting across systems (Order Desk, MVP Order Tracking Sheet, and customer communication).

2. Create the Duplicate Order

  • Duplicate the original order in the system.
  • Update the duplicate order number using the following format:
    R-[original order #]-S1
    Example: R-198386-S1
  • If additional reprints are needed for the same order (e.g., multiple rounds), increment the suffix (e.g., S2, S3, etc.).

3. Fill Out the Credit Sheet Tab

  • Go to the MVP Order Tracking Sheet → Credit Sheet tab.
  • The team member who creates the duplicate order (Support or Venus) is responsible for filling out this entry.
  • Include the following details:
    • Original Order Number
    • Duplicate Order Number
    • Date Created
    • Reason for Reprint (e.g., print defect, incorrect color, item damaged in transit)
    • Notes on resolution or communication with MVP

This ensures the accounting team can properly track credits and confirm that MVP covers the cost of the reprint.

4. Communication and Follow-Up

  • Notify MVP Support that the reprint has been processed, referencing both order numbers.
  • Add a note in the Order Desk or relevant system indicating that this is an MVP-covered reprint, so it’s not billed to the client.
  • Once the replacement ships, verify that tracking is updated and that the customer is notified if needed.

Additional Notes

  • Reprints should only be processed under this category when MVP has acknowledged fault or confirmed cost coverage.
  • If the issue is customer-related (e.g., wrong size or design submitted), follow the standard reprint or replacement procedure instead. Or you can ping Admin if unsure.
  • Keep all communication regarding the issue (emails, screenshots, MVP confirmations) attached to the order record for reference.